Terms of service

Last updated: September 24, 2026

Welcome to Pettly. These Terms of Service ("Terms") govern your use of our website and any purchase you make from us. By accessing our site or placing an order, you agree to these Terms.

1. About Us
Pettly is an online retailer of pet care products, operated from Canada. For any questions, contact us at hello@pettly.ca.

2. Use of Our Site
You agree to use this site only for lawful purposes. You may not use our site in any way that could damage, disable, or impair it, or interfere with any other party's use of it.

3. Products and Pricing
We make every effort to display product information, including pricing, accurately. However, we do not warrant that product descriptions or pricing are error-free. We reserve the right to correct any errors and to change or discontinue products at any time without notice.

4. Orders and Payment
By placing an order, you are making an offer to purchase a product, which we may accept or decline at our discretion (for example, in cases of suspected fraud, pricing errors, or stock issues). Payment is processed securely at checkout. Prices are shown in Canadian dollars (CAD) for Canadian customers and U.S. dollars (USD) for U.S. customers.

5. Shipping and Delivery
Shipping is free to Canada and the United States. Delivery timelines are outlined in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by factors outside our control.

6. Returns and Refunds
Our return and refund terms, including our 30-day return policy, are outlined in our Refund Policy. Please review it before completing your purchase.

7. Discounts and Promotions
Discount codes and promotions are subject to the terms shown with each offer, may be limited to one use per customer, and may be changed or ended at any time.

8. Intellectual Property
All content on this site, including text, images, logos, and design, is the property of Pettly or its licensors and may not be used, copied, or reproduced without permission.

9. Limitation of Liability
To the fullest extent permitted by law, Pettly is not liable for any indirect, incidental, or consequential damages arising from your use of this site or your purchase of our products. Our total liability for any claim is limited to the amount you paid for the product in question.

10. Disclaimer of Warranties
Except as required by applicable consumer protection law, we make no warranties, express or implied, regarding the products beyond those described on our site and in our Refund Policy.

11. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Nothing in these Terms limits any rights you have under the consumer protection laws where you live.

12. Changes to These Terms
We may update these Terms from time to time. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us
Questions about these Terms? Email us at hello@pettly.ca.