Shipping policy

Last updated: September 24, 2026

Thanks for shopping with Pettly. Here's how shipping works.

Where we ship

We currently ship to Canada and the United States.

Shipping cost

Shipping is free on every order to Canada and the U.S., with no minimum spend.

Processing time

Orders are processed within 1–3 business days. You'll get an order confirmation email right away, and a second email with your tracking number once your order ships.

Delivery time

Most orders arrive within 7–14 business days. Our products ship from our partner fulfillment centres, and delivery times can vary by destination and product. Please allow extra time during peak seasons such as November and December.

Delivery estimates are not guaranteed. Delays can occasionally happen because of customs processing, carrier issues, weather, or high order volumes.

Tracking

Once your order ships, you'll receive a tracking link by email. Tracking can take a few days to show its first update.

Late or lost orders

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 business days of purchase, email us at hello@pettly.ca and we'll look into it. If your order is lost, we'll send a replacement or give you a full refund.

Incorrect address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away and we'll try to update it before your order ships. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Contact

Questions about your shipment? Email us at hello@pettly.ca.